RETURN & REFUND POLICY
We guarantee that our products are as advertised and that all new products are indeed new unless otherwise noted. If we have damaged, discontined, consigned or used products, these will be noted clearly. We want our customers to be satisfied with their purchases, keeping you as a repeat customer. When your purchase arrives, you have a 24 hour approval period to play and evaluate the bass, amp or accessory. All sale & discontinued items do not come with an approval period and all sales are final.
If you are not satisfied with the purchase you must contact us within this 24 hour time period and arrange for a return. If you decide to return the item during this 24 hour period, we will refund the purchase price with the same manner of payment you used for the purchase (cash purchases will be refunded with a check) once we have inspected the returned item.
The customer is responsible for all freight charges incurred in the course of the sale (freight charges to you and back to us if returned) unless other arrangements have been made. Freight charges will never be refunded and any damaged items due to shipment must be handed by you and the shipper through a freight claim. If you are not satisfied with your purchase, please return the item to us as quickly as we sent it to you in the same condition including the same packaging. All returns must be fully insured when shipped. If we don’t hear from you we will assume you are satisfied and the sale is complete.
In-store purchases do not have a return policy, but instead have an upgrade policy since our storefront allows you to try our instruments and amplifiers at your leisure. You may be able to upgrade your purchase within a 24 hour period. The credited amount of the prior purchase will be applied to the new item and you may then pay the additional amount of the upgrade. Any damage, wear, use or missing packaging will either negate an upgrade or incur a restocking fee.
CANCELLATIONS & SPECIAL ORDERS
Special orders are any items that we do not normally stock. Special orders for any custom instrument or normally non-stocked item may be placed with a downpayment of 25% of the agreed upon purchase price before the special order is placed. This down-payment constitutes agreement of the product for the stated price and there are no cancellations, returns or refunds on special orders. Please consider that we will quote estimated delivery times arrived at due to the history of the a respective builder or manufacturer, but there are times that the delivery might take far longer than expected. Since this special order is something out of the ordinary that will help you achieve your musical goals, please be patient with the wait.
The balance of 75% of the agreed upon purchase price is due within 10-days after we take delivery of the special order item and must be received from you before the product is shipped to you. Failure to complete the 75% delivery price will forfeit the downpayment and delivery of the special order.